Which item is NOT a Hygiene Factor?

• A. Satisfaction from the work itself
• B. Pay
• C. Working conditions
• D. Supervision

Answer: (A)

This item tests the distinction between hygiene factors and motivators in Herzberg's two-factor theory. Hygiene factors are external elements of the job that prevent dissatisfaction but don’t by themselves boost long-term motivation. They include pay, working conditions, supervision, company policies, and relationships with coworkers. The item that is not a hygiene factor is satisfaction from the work itself, because this reflects the intrinsic nature of the job and acts as a motivator—when the work is meaningful, challenging, and provides a sense of achievement, people are more motivated and engaged.

In a criminal justice setting, this matters for design and socialization: ensuring officers find their work meaningful and see growth opportunities can enhance intrinsic motivation, while merely adjusting pay or supervision may reduce dissatisfaction but won’t by itself drive ongoing motivation. The other choices—pay, working conditions, and supervision—are classic hygiene factors.