What are the two factors in Herzberg's theory?

• A. Intrinsic and Extrinsic
• B. Needs and Rewards
• C. Hygiene Factors and Motivators
• D. Satisfaction and Performance

Answer: (C)

Herzberg's theory splits work factors into two categories that affect motivation in different ways: hygiene factors and motivators. Hygiene factors are about the work environment and context—salary, supervision, company policies, working conditions, and relationships. If these are inadequate, people feel dissatisfied, but improving them beyond a basic level doesn’t significantly boost motivation. Motivators come from the job itself—achievement, recognition, the work’s meaningfulness, responsibility, and opportunities for growth—and when present they create real satisfaction and higher motivation. The other options don’t capture this two-category distinction. Therefore, the two factors are Hygiene Factors and Motivators.